#7

I have read and listened to the info about IM. I am probably the last person in the U.S. who does not have a cell phone and I just got online last week, so although I familiar with the concept of IM and texting I have not done either. I plan to now! I think IM would be great in the library because it would allow people to renew or order things without inncovienenceing them. It's about reaching out to poeple in thier preferrred method of communication. I also think the reference IM is a good idea for large libraries but at the Grove City library it is probably not necessary.